FAQ’s

How Can I access Camera Footage?

Footage can be accessed from the Telematics Portal and email on dedicated events.

Who Installs my Tracker?

We have a national network of certified engineers that are available to you, alternatively some clients have their own technician that we can liaise with.

Can the Tracker be Unplugged?

We have many counter measures to prevent this including decoy trackers but if unplugged you would receive and alert and the unit would continue tracking for another 48 hours

We do have counter measures to prevent this, such as installing a decoy tracking device. If the unit is unplugged you will receive an alert and the unit will proceed tracking for a further 48 hours.

What if My Car is Stolen?

If your vehicle is stolen as soon as we are alerted we can liaise with the local police to get it recovered with a 99% success rate of stolen vehicles recovered.

Do my trackers work in Europe?

Yes we include EU roaming for all your vehicles at no extra charge.

What Happens if I Sell the Vehicle?

Notify our team and we can assist you by arranging re installation into your new vehicle. Units are also transferable.

What Purchase Options do I have?

We offer our customers a number of different ways to pay for their Tracking and Camera Solutions.

We can charge you a one off sum for your Tracking Hardware and Installation, and set up direct debit for your monthly subscription.

We also provide a leasing service where you can pay for your Hardware, Installation & Monthly Subscription over a 12, 24 or 36 Month Basis.

What’s included in My Monthly Subscription?

Platform access including our Mobile app and Support on hand 6 days a week.

What if I forget my login?

If you have forgotten your log in, simply call our support team on 01654700372 who can reset or resend your log in details to your verified email.

Can I have more than one log-in for the Platform?

Yes, multiple users can be set up. Each user can be set up with individual requirements. Call our Team to find out more. 01654 700372

Are We TFL Approved?

Yes, we can currently supply and Install our front facing Plant-i Vision Cameras, which is TFL approved.

Can we provide safety Equipment for Direct Vision Standard (DVS)?

Yes, we have a range of solutions that comply with DVS.

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