We run a fleet of 50 vehicles across London and have been supplying customers with quality hire vehicles for nearly a decade.
Customer service is a huge part to our brand and with over 4.4 out of 5 stars out of 60 google reviews we are not only competitively priced, but customer driven.
We were required to have Plant-I telematics fitted through a previous insurer and haven’t looked back since.
Not only now can we supply a more valued customer service for our clients, check the location and get detailed driving reports and use the odometer reports to ensure that we service the right vehicles regularly, but we have also saved money by able to prove fraudulent crash for cash schemes.
We had once instance where we hired a van to a client, the client brought the van back with the front of the vehicle flatter than a pancake.
When we asked what had happened, he explained that he had gone into the back of a brand-new BMW which has also bumped into another vehicle, both full of passengers.
When we contacted Plant I to review the FNOL crash report that had been sent to us, they explained that the impact hadn’t occurred where the client had said, it was actually at a car scrap yard most likely being rammed into a scrap cars not new BMW’s.
We then advised our insurance of the information, which would have been a claim in the 10’s of thousands.
What could have been potentially been a huge fraudulent claim was avoided thank to our telematics!
